I recently mediated a dispute about a banking senior executive, where the issue was mental health and a termination decision.  It was a salutary reminder for me personally how deeply damaging mental illness and stress can be for the individuals involved in workplace stress and mental illness.  

What struck me too, however, was how often others around that person in the workplace, are also affected.  Most employment cases I have mediated where an employee has claimed stress, sooner or later the manager on the 'other side' will turn to me in a private session and say '"and who is looking after someone like me and all the stress I have suffered through coping with this grievance and its impact on my working and personal life.'" I have witnessed the same phenomenon when medical professionals are facing clinical negligence claims from those who have been injured by claimed negligence in medical treatments.

In this particular banking case, it was clear that the dismissed executive's full story, told with great dignity and recounting all the personal as well as workplace challenges he had been facing in his life, was moving not just to me as mediator but also to the management team that was leading the 'defence' of the claim.  As a result of this opening session, a good dialogue opened up and continued as the statement had generated a genuine mood of empathy across the room.

Employers, as well as mediators, need to focus on how best to create circles of empathy where not only the vulnerable employee, but staff around them and affected by them, can be supported as well.  A tough ask in situations where blame and adversarialism are a starting point, but an essential part of a successful corporate culture.

Dr Karl Mackie CBE is CEDR's Founder President and one of the most experienced mediators globally. To learn more about Karl's mediation practice visit his website and to book him as a mediator contact the CEDR Commercial Team on 0207 536  6060 or email adr@cedr.com.