Amazing article from Felicity Steadman on turbo charged mediation and negotiation and the value of facilitation using a real-life case study from her days as a labour conciliator in South Africa.
It's a great read based on practical, first-hand experience!
I thought I’d heard everything. The facilitation ground to a halt because the management team refused to continue until the union had agreed to stop pointing wooden AK47s at supervisors on the shop floor. This was 1989 South Africa and I was one of five facilitators in a Relationship by Objectives (RBO) process between Mercedes Benz and the National Union of Metal Workers (NUMSA). I still reflect on this experience nearly 30 years later.