Having trained mediators in over 30 countries, I have observed that one of the skills all professionals find the most difficult is to hold back on giving their opinions. This is hardly surprising given that most professions are paid to give their opinion either as professional advice (lawyers) or to solve problems (business people).
However, both as a mediator, but also as a leader in a business, it is much more effective to seek the views of others in order to:
1. get a wider perspective on the issue
2. ensure fuller buy-in of the ultimate decision.
While difficult, it is not impossible, we all just need to practice more!
To understand more about how to improve your negotiation or conflict resolution skills or those of your employees, please call our training team on +44 20 7536 6000 or email email@example.com to discuss your needs.
James South is the Managing Director of CEDR and a mediator, conflict resolver and trainer with 24 years experience, having worked in over 30 countries helping individuals, business and government implement techniques and systems to better resolve conflict and improve dialogue.
"The skill to hold your opinions to yourself until everyone has spoken does two things: 1) It gives everybody else the feeling that they have been heard. It gives everyone else the ability to feel that they have contributed. And 2), you get the benefit of hearing what everybody else has to think before you render your opinion. The skill is really to keep your opinions to yourself."